My Survey Review: My Honest Experiences with MySurvey.com

My Survey Review: My Honest Experiences with MySurvey.com

By Ian | Negative Reviews

MySurvey review featured thumbnail

I was referred to My Survey by someone claiming that I could make cash on their network. I quickly found out that this was only half true, and if I wanted any shot at making real money I would likely have to work the equivalent of two full-time jobs to make even a part-time income. None of this sat very well with me, so I did some digging on the internet and uncovered even more unsettling details. I’ll share all of that and more in the MySurvey review below.

I am not an affiliate for MySurvey.com. Many people reviewing My Survey online are paid for their reviews, but I am not one of them. I’m just an internet entrepreneur that is always on the lookout for what’s working and what’s not so that I can do my best to guide people on how to legitimately make money online.My Survey review featured thumbnail

The bottom line is this: My Survey is one of the absolute least legitimate paid survey sites on the internet. Multiple users report that their accounts get shut down for no reason (sometimes right before they qualify for a payout). If you’re going to try to make money from surveys online, I highly recommending a more reputable and better-paying site like Swagbucks.

We’ve reviewed well over a dozen paid survey sites/programs, and nobody has come remotely close to topping Swagbucks. They’re 100% free to join and have a large variety of offers to choose from. If you’re going to join any paid survey site, join Swagbucks – I’d sincerely be shocked if you ended up regretting it.

 

  
 
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

My Survey

free
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

Swagbucks

FREE
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

My Survey Review

  1. MySurvey has very low payouts compared to top competitors.
  2. Many users report having their accounts suspended just before they qualify for a payout.
  3. Points have a lower value when redeemed for cash vs. being redeemed for “sweeps entries”
  4. Many sites recommending MySurvey over similar sites are doing so because they’re getting paid better rates for referring you, NOT because MySurvey is actually a better site.
  5. For more reasons and greater detail on all of these points, read the rest of my MySurvey review below.

I understand we’re all pretty busy these days, so if you don’t have time to read the full review or look at all the screenshots below, here’s the gist:

MySurvey's website homepage

Click to zoom

If you want to join a survey network that rewards you with points that you can use to enter into various sweepstakes, MySurvey.com might be a good fit. Their interface is pretty easy to navigate and if sweepstakes entries are what you want, you’re not going to be disappointed.

However, if you’re going in with the assumption that you can make cash and generate a part-time or full-time income, you’re going to be upset. Even though many people promoting MySurvey say you’ll make money, they’re withholding some truth so that they can earn a commission off of you (they get paid when you join through their link).

You earn sweepstakes entries by completing surveys, you only earn points that can be redeemed for gift cards/cash through PayPal by referring friends (proof in the full review below). You get paid the equivalent of less than $1.50 per friend that you refer, so unless you’re referring people in droves you’re very unlikely to make any kind of real income with this survey network.

Long story short: Looking for sweepstakes entry points? Good – MySurvey will be a good fit. Looking for cash? Bad – MySurvey isn’t going to be worth your time.

Looking for a paid survey site that actually pays well? Check out our #1 recommendation for paid surveys - it's 100% free to join >>

Signing Up – Pretty Quick and Easy Overall

Creating an account with MySurvey was pretty simple. They requested all of the standard information: name, address, phone number, marital status, household income, etc… Every survey network needs this personal information to accurately distribute surveys to the members that companies want to hear from.

Successful account creation

Click to zoom

There weren’t any red flags here, and I had an account setup and ready to go in around 2-3 minutes.

Completing Your First Surveys: A Necessary Evil

After you join, MySurvey needs to collect some more details like information about the car(s) you drive, your financial situation, etc… They refer to these as “Lifestyle Surveys” and every new member has to complete these before being served other survey options.

MySurvey's lifestyle surveys

Click to zoom

These take approximately ten minutes each and are fairly brainless. If you know information about yourself (which I hope is the case) then you should be able to breeze through these and earn your first couple of “Sweeps Entries”.

Wait… Sweeps Entries? What About Money?!

This is an interesting distinction that MySurvey makes. When you answer surveys, you receive “Sweeps Entries”, not points. Sweeps Entries, as you might assume, can be cashed in for a very small chance at winning something. Points can be redeemed for cash with MySurvey, but there are a couple of catches.

Redeeming points for cash through PayPal

Click to zoom

You can only redeem points for cash using PayPal. If you’re in a country that PayPal doesn’t accept accounts from, you’re pretty much screwed. You can still redeem for gift cards and other things, but there’s no direct way to turn your points into cash other than PayPal.

Redeeming points for gift certificates

Click to zoom

Points are only earned by referring friends, which means in order to make cash with MySurvey you have to refer friends, not complete surveys.

The distinction between points and sweeps entries

The point-to-cash ratio is roughly 110 points per U.S. dollar, and you receive 150 points for each friend you refer to MySurvey. This means you’re earning roughly $1.36 for each friend you can convince to join.

So if you want cash, you better have a massive social network that you can get to join. In order to clear just $100, you’d have to successfully refer 74 friends. That paints a pretty bleak picture for anyone hoping to join MySurvey to make a part-time or full-time income.

Don't Trade Pennies for Hours with MySurvey Get paid much better from their #1 competitor >>

Unfortunately, It’s Not Quite that Simple Either

By poking around on the internet, I found other MySurvey reviews exposing the company to have kind of a bad reputation among former members. A lot of people built up points and were about to make a little money only to have their points disappear, their account go inactive, or have their account suspended:

Other MySurvey reviews

Courtesy of SiteJabber.com

So if you’re going to join MySurvey for sweeps entries or to make a quick $10-$20 by referring a few friends, keep these negative reviews in mind. You may spend a lot of time and effort to get those points/sweeps entries only to have them taken away before you have a chance to redeem them.

Final Rating: D

 

  
 
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

My Survey

free
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

Swagbucks

FREE
Do they deliver?
Do the surveys pay well?
More than just surveys?
Hassle-free payouts?
ACTUALLY pays members?
Will friends be happy?
Best offers in the industry?
Industry-leading payouts?
Maximum EPM?
Scam-free?
Protect your information?
High-Paying Seasonal Offers?
Satisfaction guaranteed?
Best in the industry?
Free to join?

Like many people reading this review, I was pretty excited when I first heard about MySurvey. It sounded like a legitimate way to make a little extra money online and I was anxious to get started. What I discovered quickly after joining and completing my first few surveys was a very different picture than was painted by the person who convinced me to join, unfortunately.

If you want to poke around and try to accumulate points for sweepstakes entries, go for it. Just keep in mind that your account might be deactivated/suspended at any point without notice and prior to you winning anything. Also keep in mind that you could spend years answering surveys and entering sweepstakes without ever winning anything – it’s just like playing the lottery.

If you’re trying to generate a legitimate income online (whether it’s part-time or full-time), MySurvey is definitely NOT something to pursue. You’ll waste a lot of time and energy averaging a few bucks an hour at best, probably not even equal to minimum wage, and your time will be invested much better elsewhere.

Join a free paid survey site that actually pays well It's free to join and offers a variety of ways to make money >>

Did I Just Save You From This Company?

Please take a minute to say “thanks!” in the comments section below. It’s encouraging to know that all of the time and effort spent on these reviews isn’t in vain. And if you have questions about anything related to generating income online, I’m happy to help any way that I can! I answer all comments personally so just leave your question below and I’ll get back to you soon. Stay safe out there!

My SurveyDescription: MySurvey is one of the lowest paying popular paid survey websites, with an even worse reputation.
Written by: Ian P.
Rating: 1.5 out of 5

About the Author

I've been in internet marketing for over 10 years, and I've purchased dozens of illegitimate products for the sole purpose of evaluating them and exposing the truth about these products to anyone who's thinking about purchasing it. I never let money influence my rating of a product and your success/safety is my absolute highest priority. Don't want to buy a product? Register for one of my 100% free internet marketing training courses>>

Leave a Comment:

(100) comments

Cathy October 13, 2014

I have done a number of surveys (not just mysurvey.com) and the only profound thing that I could relate to is the same as Lee D.’s review up there. I wasted most of my time filling out details, only to be disqualified, again and again.

For those that I am qualified, it took me hours to complete all their questions. When I calculated the time that I spent and the things that I gained (which was nothing), it’s so not worth it.

Reply
    Ian October 13, 2014

    It’s so true. The amount of time it takes to accumulate points that turn out to be nearly worthless lottery tickets anyways isn’t a good way to make a living online. There are much, much better ways for people to spend their time. Thanks for stopping by and sharing your experiences, Cathy!

    Reply
Kyle October 14, 2014

The reviews from actual customers speak for themselves. MySurvey is another cash grab for the product owners and the idea of creating a business online around filling out forms (completing surveys) is nothing new. I am however surprised that these scams are still kicking around. They have zero legitimacy, I have tried them and could instantly see how they were a waste of time…it is easy to get disqualified and it is boring as heck.

I have heard of folks making pennies doing these things but for those folks out there reading and wanting to doing something productive with your time, STAY AWAY from online surveys. They will eat away at your soul and your time can be much better served creating a real business through the creating of a website (in any niche). There are lots of platforms out there that can help you out with this.

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    Ian October 15, 2014

    I couldn’t agree more – I don’t know why people trade their time for pennies or dimes per hour when there are such better options out there. I don’t think most people fully understand what they’re signing up for on the front end and only realize this when it’s too late. Thanks for stopping by and sharing your thoughts here Kyle!

    Reply
      Kyle October 15, 2014

      It is understandable, people want to earn more money than they are…I totally can understand that part. Thankfully there are people like you helping them dodge clear scams like the ENTIRE survey industry and hopefully people that read this do take your advice.

      Reply
Jaci Beddard October 27, 2015

I have been using the my survey site and just as I have accumulated a Small amount of cash they have made it inactive, so preventing me from collecting my rewards. A lot of surveys completed for nothing now.

My advice – steer clear of this site!

Reply
    Ian October 27, 2015

    I’m really sorry to hear that, Jaci 🙁 Thank you very much for sharing your experiences with the community to help protect others, though!

    Reply
Eileen November 18, 2015

I joined this site and a few others, had a really good run of surveys, got my account closed on opinion world overnight when I cashed my first $10, then got my account at my survey closed the next day when I cashed out there. I have the paypal money from opinion world but my survey said it would take a couple days and I’m doubting I’ll ever get it. I have a feeling I filled the same survey in on both sites so they both blocked me. Oh well, that was a week home sick so I had nothing better to do but surprised they are so fast to ban everyone.

Reply
    Ian November 19, 2015

    I’m really surprised to hear that as well, Eileen. Thanks a lot for sharing that insight with the community!

    Reply
Jeff December 31, 2015

Thank you for the website. I joined yesterday. Today, I figured it out! One thing; which I have found out, is that sites like these get paid for every click/visit.

They are advertising products for companies. That nice refrigerator; which you can enter for 10X daily for better chances to win….belongs to another company! Ten times going back and re-clicking it is money to that website! Surprise! Everyone makes money EXCEPT US FOOLS and UNKNOWING!!!

More crooks getting rich by lying and dishonest means! I wander if the are paying off government crooks to turn their heads?

Already done with that! Take care everyone.

Jeff

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Jonathan Carroll January 6, 2016

I just signed up yesterday and I already have 100 points from two 50 point surveys as well as 255 sweepstake entry’s… My wife has 150 I work 10hrs not much time for surveys but here and there builds up iduno why you didn’t get Any real surveys….

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Ann February 27, 2016

I’ve been a member of MySurvey for a LONG time, perhaps over 10 years. They used to be GREAT. 5 points if you didn’t qualify for a survey. They took that away a few years ago. I still however did qualify for a lot of surveys and made lots of points which I could trade in for a variety of gift cards, including my faves Macy’s and J. Crew. I usually earned $100 worth a year. They’re always good at sending out the card in the mail within 2-3 weeks. But in the past year, surveys have been disappointing, I hardly qualify for any. The diaries that earn you a ton of points now disappear in the middle of a week without my finishing them. I’m going to try to earn my last 50 points somehow and then cash them in for one last $25 card and let this survey company go. Disappointing, as I’ve been with tem the longest of any of my survey companies. I’d recommend trying My View instead, always lots of surveys and points.

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Hannah March 2, 2016

I think that a lot of people are being really harsh about the site. Personally, mysurvey has provided the best surveying experience I’ve ever had.

In general working with online survey sites is very difficult as you are trying to find one that offers the best payoff and most interesting content; obviously this is not always possible because the motive behind these surveys is for companies to build market reviews of their individualised product/service, IT IS NOT THE CASE that there are random surveys asking you about random things, so when you begin to fill out a survey with your details it checks to see if you are compatible for the survey.

Unfortunately one is not always successful and thus the survey is terminated without any rewards. I have experienced this on multiple occasions, however with mysurvey they do reward prize entries for every survey whether or not it is completed so all is not lost.

Also, making money on any survey site is hard, and I completely agree with the articles, trying to make this your full time/part time job is futile, don’t waste your time, BUT, its very possible to earn extra cash. A tip I always follow when dealing with any survey site is always cash out your points as soon as possible, NEVER try to build up to a massive cash out because if you end up with a situation where your account is deactivated, your loss will be huge.

So, want my advice? Be a bit more flexible, the surveying business is a very tight one, everyone is trying to make money but not everyone is patient enough to work around the niches. MySurvey is one of MANY survey sites, but in my experience, its the only one that I know works for sure.

Reply
    Kathy July 3, 2016

    No we are not being too harsh………..they up and ran with our points and winnings which is stealing. They need to give all My survey participaters something for their points accumulated……………I had upwards of 67000.

    My Survey you need to compensate us

    Reply
      Reatha September 22, 2018

      I am fed up with all of it. I have won a few prizes and done surveys for money and I haven’t got anything from anything that I have done.I won a T.V,$708.00, $408.00.Freebies and a whole lot more,and I haven’t seen nothing. I think it is all a scam and I am sick of it. I am waiting on a $200.00 Visa card and a package from forever flawless. I sent them money and I haven’t heard anything from them. If I can figure out how I can do it, I am going to shut all of them down

      Reply
Beverley March 24, 2016

@hannah

That’s a nice defence you’ve written there, but I, like many others it would seem, have spent time and effort accumulating points, then overnight the account is marked as inactive. Essentially stealing your time as you will now not be reimbursed for your effort.
I have enough points for £25 and now cannot redeem them, and nobody is responding to my emails.
I did not go in to make masses of cash, just thought the idea of spending a wee bit time occasionally doing surveys in order to grab back a few small Amazon vouchers wasn’t going to be too taxing. I literally completed a survey last week that took around 3 hours. That paid 1500 points, which meant i finally had enough points to cash in. As I was in a hurry to get ready for work I stupidly never cashed in right away. Now nobody is responding to emails asking what is wrong with my account.

unfair, and tantamount to theft of someone’s time

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Morgan April 2, 2016

Thanks so much for this! I really needed an honest review and I feel like you saved me so much time from My Survey.

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    Ian April 3, 2016

    Happy to help! Thanks for taking the time to comment and let me know you found it helpful.

    Reply
      Nasir October 18, 2016

      Please which is the best site to make money online.please if any one know the real web that I can make money online please email me.thankd you.

      Reply
        Ian October 19, 2016

        For surveys, Swagbucks. For other streams of income in internet marketing, those top-rated products are on my homepage.

        Reply
Alex May 25, 2016

I mostly disagree with what you have reviewed. Just because, you make it sound like the only way to get money is from referring people. I have earned over $100 by taking surveys. It is slow and there is no way to make a real income off of this but I just complete them in my downtime or when I’m watching tv.

Reply
    Ian May 25, 2016

    Fair enough. Just because I don’t like making pennies or a couple dollars per hour doesn’t mean it’s not fine for other people if that’s what they choose to do with their time. There are much, much better ways to make income online though, but of course they require more personal development and skill – something that can’t be done while watching TV.

    Reply
Christina June 17, 2016

Hello enjoyed learning about survey information.I am not currantly or have ever been part of a survey job .I live in wasilla Alaska.What website is the better one you would recomend as to earning points,gift cards and trying products ?
THANKS FROM
CHRISTINA

Reply
Mona Thomas June 18, 2016

thank you.
I’m trying to earn a few extra dollars working online. I thought survey’s was the way to go.

Reply
Ann June 28, 2016

The surveys on Mysurvey are way too long for what you get. I’m not about to spend 40 minutes taking a survey for points that are probably worth a little less than 50 cents. Swagbucks and InboxDollars are my preferred sites, granted I just use them for some extra pocket money so I don’t know if you’d be able to make an actual income off of them but an extra forty bucks a week for an hour or so of my time a day is good for me.

Reply
    Laurel July 12, 2016

    These websites, Swagbucks and InboxDollars, are they more legit and less time waste-y than MySurvey? I’m just looking for a way to get some minor spending cash to substantiate my savings when I go back to school this semester.

    Reply
      Ian July 12, 2016

      I’ve heard decent things about SwagBucks from people I trust. Still not really great money, but better than a lot of these other sites for sure.

      Reply
Sharon Kelley July 9, 2016

most of the tine i can not receive survay. I do not have time to wast on something that does not work properly. thank you for your time in this matter!

Reply
Priya Jayadevan July 28, 2016

Thanks so much for this! I would have wasted so much time if I had not read your review. Thanks a Ton

Reply
    Ian July 28, 2016

    No problem at all, Priya! I’m glad I could help.

    Reply
Kaity August 5, 2016

That’s not true! Yes. You can make very little and the whether the profit is worth your commit is questionable, however you CAN make money taking the surveys. The initial surveys (which I’m assuming are the only ones you took because you flaked out) only provide users with sweepstakes entries, however after the first 15 or so surveys you WILL get points. You can redeem these points for PayPal money, Walmart, target, and many other useful giftcards. Once again.m, it is going to pay you like 2 dollars an hour, but for college kids or those just trying to scrap up whatever they can, it might be with it.

Reply
    Ian August 5, 2016

    Thanks very much for the clarification, Kaity! Sorry for miscalling that one. Even with that in mind, though, if the hourly rate is still that low, their competitor still wins out on hourly rate (at least for right now).

    Reply
      Linda October 26, 2016

      I also disagree with the review. My Survey is actually my favorite survey site. I’ve made many points over the years doing surveys without referring anyone to the site and picked up countless $20+ gift cards from them after accumulating points. I have also received countless free products in the mail to test out. That being said, my complaints are I wish the surveys were more frequent, and many times I have a really difficult time logging into their site or cannot access it and get error messages.

      I just do it in my down time for freebies, certainly not expecting to live off of it. I also DO NOT let points accumulate for something big and instead cash points in right away for a gift card when I hit the $20ish mark. I let a huge amount of points accumulate with Harris Poll (HATE THEM!!) in he past and they ended up telling me they expired and gave me zero for all the work I put in on their surveys.

      Reply
        Ian October 26, 2016

        Thanks very much for sharing your experiences and tips, Linda! I’m sure people finding this review will find them helpful.

        Reply
Marina August 10, 2016

Thanks for stopping me form signing up! You explained it all so clearly and honestly

Reply
    Ian August 10, 2016

    No problem, Marina! Glad we could help! Stay safe out there.

    Reply
      Jo November 16, 2016

      Have you heard of part survey.com? Any review of that company?

      Reply
        Ian November 16, 2016

        Hello Jo! Unfortunately I’m not familiar with PartSurvey. We’ll try to check it out sometime soon.

        Reply
Maury August 23, 2016

Their so-called help center is a joke. I complained about an error message that showed up after spending like 15 minutes and hitting submit for credit, no points given. Look below at a typical response from their so-called help center.

Dear MySurvey Member,

Thank you so much for letting us know about your recent experience with MySurvey.
We are certainly not feeling very proud of the way we handled your issue and we want to say sorry for not getting back to you in a timelier manner.
We regret there is not always an instant answer or solution to a survey problem as there may simply be a temporary technical problem. We always pass your emails on to our Research Team so they can make improvements to both current and future surveys.
If the survey becomes available again for you at a later time, we will send you a new invitation email.

Once again, we are truly sorry and what happened should never have happened. We will work hard on making sure incidents like these never occur again.

Enjoy the rest of your day!

This is the typical copy and paste response they send out to everyone that complains. They consider this SOLVED, lol. I have never received any sort of credit and the one time that I did, it was 10 sweeps entries. Those sweeps entries are bogus junk. They should rename their site My conjob.com

Reply
Gamini Elikewela August 28, 2016

Thanks for the update. It was really helpful and saved me from wasting a lot of time. Keep it up.

Reply
    Ian August 29, 2016

    No problem Gamini! Glad you found it helpful.

    Reply
Sof Jacks September 1, 2016

This saved me from wasting lots of time, as I was getting disqualified from so many questionnaire. But what IS a website that we can actually redeem points for vouchers for completing surveys. There must be something?

Reply
    Ian September 1, 2016

    If you’re in US, Australia, Canada, or the UK, you can read my Swagbucks review. That’ll get you headed in the right direction.

    Reply
Kelly September 2, 2016

I just found out that my account was switched to inactive. I was a member of Mysurvey since the days when it was National Family Opinion. I believe had some points left to cash out and was shocked when I found out that my account was simply gone.

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CJ September 9, 2016

I wish I’d read this earlier. I trusted MySurvey based on other’s reviews, but I recently signed up and gave them a whole bunch of free information and now just a few days later my account has been made inactive for no particular reason. I’m a bit annoyed at myself for not delving harder beforehand. And providing false reviews is actually illegal: https://www.accc.gov.au/business/advertising-promoting-your-business/managing-online-reviews. I’m not bothered enough to submit a complaint, but someone else might want to?

Reply
dreah35 September 10, 2016

MySurvey used to be a legitimate site. I remember doing one survey for dog food. Not only did I get 2 huge bags of dog food for free, I also got a free video camera and about 20,000 points. I have redeemed my points for money, e-gift cards and prizes like a tool box and an etching machine.

HOWEVER, I have been trying to login to MySurvey all summer (2016) and it says my account is inactive. I have tried to contact their customer service several times throughout the summer and haven’t heard from anyone. Exasperated, I finally contacted the Better Business Bureau. MySurvey had 2 weeks to respond and they haven’t. BBB has just given them a second notice. While I would have totally recommended them a few years ago, now I say STEER CLEAR of MySurvey!

Reply
zaldz September 13, 2016

Thanks for the detailed information, do you have any recommendation maybe where we can gain extra money other the my survey and swagbucks? I hope you can help

Reply
    Ian September 15, 2016

    Swagbucks is my top recommendation by far if that’s the industry you’re trying to make money in. I haven’t found anything remotely as legitimate as SB in the “take surveys” or “do things online for money” industry.

    Reply
Stasia Redden September 21, 2016

Thanks !!! Thanks

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Caroline October 5, 2016

Thank you Ian for the feedback on this site and confirming my doubts to join – very helpful.

Is there any honest companies out there who want people who have spare time to do the marketing for them – makes you wonder!

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JOSHUA M TURNER October 11, 2016

Thank you for saving me the headache!

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Hannah November 3, 2016

Hi. Thank you for your review, wish I read it before I signed up 🙁 I have been trying to unsubscribe from the email list, I already deleted my account and yet the emails keep coming…I sent them an email from the “contact us” section of the site asking to be removed from their list, saying I NEVER want an email from them again and they never responded and I still get the emails….do you have a suggestion for how to remedy this issue? I cannot find a phone number to reach them!

Reply
    Ian November 4, 2016

    I’d just create a filter or rule to route all of their mail to my email’s trash folder. It’s different for every provide or mail client, if you’re using one, but you should be able to set it up pretty easily with the help of good ol’ Google 🙂 I hope that brings your inbox some peace!

    Reply
Abijah Jumani November 15, 2016

thanks a lot- feel free to recommend more well paying sites
🙂

Reply
Victoria December 6, 2016

Wish I’d seen this 4 months ago – joined mysurvey, was racking up a pretty impressive points total and “what a massive surprise” my account has now been suspended with no explanation whatsoever. “Get paid for yourent opinions”??? More like – “get robbed and waste hours of your precious time”. Nothing but a bunch of lying thieves – mysurvey.com needs to be shut down.

Reply
steve December 8, 2016

Have used this site for years.This site is getting worse.Every month I have a least I survey that I get no points.Customer service does not exist.Slow load times. 2 stars.

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chanpreet singh December 14, 2016

I brought a pair of shoes from champ they deliver the wrong product to me when I tried calling them 5times last night they were rude keep telling me that I have send The shoes back which they sent wrong and won’t even give me return label and want me pay from my pocket and won’t give my money or product that was Christmas gift i am disappointed and they should as a costumer they should understand my need and help not argued

Reply
Endi December 20, 2016

This site and piece is a life saver. Thanks for writing this.

Reply
Peter December 29, 2016

My survey is the biggest scam going. You complete a 25 min survey and it locks up and won’t let you finish. I just sat down to complete my seventh day of a 7 day survey and got the message my account for that survey had been suspended. Don’t fall for the come on this site is a definite SCAM!!!!

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Gil P January 2, 2017

Ian:

I have read your survey about My Survey and was very suprised to learn that this site is such a SCAM. I am just starting out in the on line survey business to earn a few extra dollars to help subliment my wife’s and my retirement salaries. I do not want to get mixed up with sites that will waste my time and supply no cash rewards. I am not looking to make a lot of cash but around $600.00 a month to help us get by and supply some of the extras we may want. Any sites you can recommend would give us a good start. I believe you know which is good and bad. Again thanks for the info and have a good New Year.

Gil P

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Marie January 26, 2017

Thanks for sharing your experience! Very helpful to get an honest review who has already looked into this. I am a stay at home mom looking to make a little extra cash, do you know of any other legit sites that actually pay you and don’t waste your time?

Thanks!

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    Ian January 27, 2017

    The best one I’ve found so far is Swagbucks, but I’m sure there are others too! You can read my review of Swagbucks here.

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Amy Rippy February 19, 2017

My Survey Complaint
I’ve been using My Survey for years, thinking it was legitimate, and not knowing other sites. My most aggravating problem with them is they don’t inform you ahead of time if you’re getting points, or entries into their contest, which I don’t want!
On Feb. 15 (or around) 2017, I filled out a survey on my cell phone that lasted way more than the 30 minutes they said it would take.
I think it was number Survey ID: MK99793, but I’m not sure because I clicked on another one further down on the page that gave the same 300 points for less time.
Length: 30 mins (?)
My Points: 300
It’s possible that using my cell phone created the error,
but after reading your complaints, maybe not.
But the next time I went to the My Survey site, even on my laptop, this and the other
number had disappeared from the list.
On the same day I wrote them and said that I finished the survey,
but when I clicked to register my answers for points,
it gave me an error message, and I couldn’t get my 300 points!!!
There is no record of me taking that survey anywhere near the above date in my profile pages.
I tried several times to finish my
complaint, and finally,
it said my request had gone through.
I continued to look for a phone number to call, though, and it said they were having site trouble which would be addressed. But I haven’t heard from them yet!
I looked up complaints for My Survey, and found that a lot of people had issues.
I’m glad I found your site, and I hope that you can help at least explain. I know that you said they are a scam.
I have points but not enough to get a gift card, etc.,
so I just wanted to make enough to exchange for a gift,
and then unsubscribe.
Have you ever heard of My Survey doing this type of thing,
or is it because I was on my cell phone?
Thanks for your help.

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Susan March 2, 2017

Thanks, you saved me from joining! Can you join Swagbucks if you stay in South Africa? I can’t access their website at all at the moment.

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    Ian March 3, 2017

    Hey Susan! Unfortunately I don’t believe Swagbucks is open to South Africa at this time.

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Dave May 10, 2017

Well I joined mysurvey recently through my desktop. Surveys seemed ok but there wasnt an awful lot of them and it wasnt clear when you had been filtered out of a survey (which was usually after you had spent a fair bit of time on one) and I seem to think there was at least one survey that I seemed to have completed but was not credited for. They emailed me to say I had won a fiver in the sweepstake but it was not credited to my account. So I emailed them saying it had not been credited. No reply. Then I noticed I stopped receiving any new “survey available” emails and a week or two after that I noticed that I could no longer log into my account. They seem to have closed my account without explanation. I have done a number of surveys and my account was closed shortly before I had enough points to cash in so I have received absolutely nothing for my time. Also their android app is useless. I say avoid these fly by night con men.

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Jonathan Hollander June 5, 2017

I don’t want your e-mails but I wanted to notify you, after reading the mysurvey.com review, that they no longer show an option to refer friends to earn points, I’m not sure if they even offer points for it anymore and I’m having a hard time figuring out how to enter their sweeps.

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    Ian June 6, 2017

    Thank you very much for that update, Jonathan!

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Moin June 15, 2017

I’ve been a member for nearly 7 years and suddenly, I stopped receiving invitations. Contacted support and they said:
——–
Dear Panel Member,
Thank you for your email.
According to our database it seems that your account information does not conform to the general conditions of our panel. That’s why your account has been de – activated. There are multiple possible reasons for this occurrence, but most likely it is due to the data that you have provided as part of surveys or accessing surveys or creating a fraudulent account. You have agreed to participate in good faith and not provide false or misleading data, including fraudulent responses.
Your account has been de-activated and it is impossible to reactivate it.
For more references, please refer to MySurvey Membership Terms and Conditions.
———–
I was like WHAT! I would never do such thing. I provide accurate data, access surveys via site and do not do any fraudlent activity whatsoever. I replied back, waiting for them to get back to me. Seeing what other users have said though, I have no faith. Really dissapointed Thank God I reedeemed my points (£35) asap before they actually locked me out.

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    helen November 29, 2017

    I just got similar.
    Reply I got was information I provided upon registration doesn’t comply with their rules and conditions, they won’t tell me what the problem is so I can rectify it. Like seriously if I lose my job (for example) I’m told the reason

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David July 1, 2017

I applied for a “product tester” work at home job. Sounded too good to be true…$25-$40 per hour, guaranteed 15-25 hours per week work time. They send me products, I used them as intended, and submit a review. In most cases, you get to keep the product. Sounds sweet huh? Anyway, in order to get to know me better, so they send me stuff to review that I would actually use…I got re-directed to this MySurvey site. Many days and dozens of surveys later, there are no products on their way to me. I’m guessing there never will be, and I’ll be a taking surveys forever. I’m thinking it is just a scam to bombard you with spam emails. For instance, one survey said it would take 13 minutes to fill out and asked me about what kind of car I drive. About 1 minute into the survey, they asked if I was looking to buy a new car sometime in the next year or two…when I answered “no”, the survey ended.

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Brigitte July 9, 2017

thank you for the review

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Nancy August 3, 2017

I’ve been a MySurvey member for several years. The first couple of years, theirs was the best survey site I was using–quality surveys and dependable payouts. then I started having trouble completing surveys, and I saw a blog post that said when you received a particular waypoint error, it was probably because of having several tabs open an cycling through them, instead of staying on that one mysurvey tab to complete it. That worked for a while, just opening the mysurvey tab on its own and completing the survey. But lately, there have been zero surveys avaialble from mysurvey to complete, I don’t get any email invitations to surveys, and sometimes, I’ll get all teh way through a mysurvey survey from another survey site I’m a member of (the ktrmr header in the address bar indicates a mysurvey survey), and aftr I hit “submit” I get “your session has expired.” I’m leaving 500 points on the table but I’m done with them. They’ve “jumped the shark.”

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    Joe August 21, 2017

    My experience exactly. People need to be aware of how bad they have become.

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Joe August 21, 2017

While I used to enjoy taking their surveys, they have steadily gone downhill over the last year. Server errors result in denial of compensation on a regular basis, and the customer (survey taker) is always wrong when reporting errors. Its certainly not worth the time or effort anymore, it has become, quite simply, a ripoff.

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Jim September 20, 2017

I have been with MySurvey since the ‘paper-days’ before they offered surveys on the Internet. All was fine and they had good rewards and customer service until about 3 years ago. Since then, they have automated ‘boilerplate’ messages for customer service, many errors in their surveys – usually at the end of lengthy data-harvesting sessions and many surveys require watching a short video on obsolete software which Firefox blocks as “dangerously unsafe”. For some reason, last July I stopped receiving surveys from them, except my smart-phone usually claims I have between 3 and 5 surveys waiting, but they must be done on a PC or a tablet (and there are none). Customer Service does not exist: they do not return messages from their ‘Help Center’ and they do not answer on Facebook.

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Noor October 17, 2017

100% Agree with above review. With me whenever there is a 150 points worth long survey and I completed till end, after I click submit button, you know what I get, either technical error or session expired. I completed full month March expenses diary and didn’t get paid. Even the contact us page: whenever I sent complain via that page, came back to my inbox as undeliverable mail.
Totally wastage of time. Now just waiting for my $10 and then will close my account.
And yes Swagbuck is best. Also Webpercpective.com is also good.

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Samuel Jordan Russell October 17, 2017

Just got 10 bucks from not referring friends and only taking surveys, took about a couple weeks. Can’t wait to lose all this opportunity kind of bummed if this review is true thanks Ian.

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barbaralecompte October 23, 2017

my name is barbara i did not get my 300.oo dollars from acompany when done becausethey had you claim a prise with a credit card if you donot they keep your money what a rip off i did it 3 times my son has cancer i could use that money idonot know to get into my emails yet

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Lori November 14, 2017

I’ve been a MySurvey member for just twelve years and have never had an issue. They used to offer merchandise and I still have a five-person tent, two sleeping bags, and two camp chairs – all earned before they switched to egiftards.

I earn about $25-$50 a month and that is with very little effort. I’ve always received my merch or giftcards and have received the stated number of points per survey when completed.

Qualification questions are a pain, but that’s with every survey site.

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Helen November 27, 2017

I signed up to my survey some months back ( or longer) filled in a few surveys that I could using a phone.
Anyway I stopped getting surveys and messages etc, I finally emailed to find out why and was told that my account had been deactivated due to information I provided upon joining not matching their rules/regulations or something. But due to their privacy act they can’t tell me what the problem actually is. How can I fix a problem if I’m not told what it is??
Can’t create another account as my email is already in use (to a deactivated account) what a complete and utter waste of time with no interest in resolving problems

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    Ian November 27, 2017

    I’m so sorry that happened to you too, Helen! It’s unfortunately something we hear pretty often from My Survey members.

    I’d highly recommend checking out our Swagbucks review if you’re still looking for a better “home” to make some extra money taking surveys.

    I’ve never had anyone complain about being blocked or banned there. I’ve been there happily for over a year personally, and I’ve recommended Swagbucks to a lot of others that are very happy with it as well!

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      Helen November 29, 2017

      Thanks Ian, I’m in the process of swagbucks sign up.
      Haven’t had much luck with my survey, what annoys me is they won’t tell me what the bloody problem is…… Most places if you make a mistake etc you are told what the problem actually is.
      Asked about a different email, apparently their system won’t accept it.

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EDWARD December 3, 2017

Glad I found your site. Do to a motorcycle accident, I am left sitting in front of my computer most of the day with a broken leg.. I remember about 10 years ago there used to be a site where you could win nice prizes by signing up for trial offers from companies (and then cancelling before they charged you). I won a new computer, stereos and other electronics, as well as lots of other prizes like 6 months worth of quality coffee.. I don’t see those around anymore.. Too bad.. It was a great way of getting nice prizes. I will look into Swagbucks.

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    Ian December 3, 2017

    Haha, I think the people promoting those offers were likely shut down 😉 There are usually specific rules about promoting “free trial” affiliate offers now, and companies get shut down pretty quickly when a large percentage of their referrals aren’t “sticking” past the free trial. I hope you enjoy Swagbucks! I think you’ll find them to be a breath of fresh air in this industry.

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Steven Scholz December 16, 2017

Do anyone have experience with “Global Survey Market”? What is “Rank” system in actual? How it will effect our earning?

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L January 10, 2018

I have been with mysurvey since 2011 and earn £20 a month in cash and vouchers. I am honest, I have never cheated or lied and out of the blue mysurvey deleted my account in 2015. I contacted them and they told me I had unsubcribed. I told them that I would not do this when I had nearly £20 of points still on my account. After several emails they told me they would reactivate but if I unsubscribed again they would not re-activate it again. Every feel like you are banging your head against a brick wall!! Anyway, this week I discovered that it had happened again, I contacted them and they said my profile was incorrect and they suspended my account. I quired this as I think I known myself better than they do. I was told that there computer randomly checks accounts and deletes them when it finds descrepences, but they cannot tell me what these descrepencies are. They patronised me by saying I know it is diffiuclt to understand how it works but we cannot do anything about it. So, they don’t play fair and I have they lose all there members

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Donna Patterson February 22, 2018

I was with Mysurvey for over 10 years but I complained about not getting points for a week long survey. They kept marking my complaint as solved but I never received the points. Now they won’t provide any surveys. Will not deal with them anymore.

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Judy March 12, 2018

I just signed up for a bunch of surveys, including mysurvey, after reading about them on Twitter. Thank goodness I visited a friend yesterday who immediately told me most were scams and not to bother. So I Googled mysurvey and found Ian’s informative article and I’m very thankful for it. I will not be doing any surveys ever again.

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Michael Marble March 15, 2018

I had over 7000 points when my account was shut off. After 2 months of emails…I finally got it back up with 314 points on it. It has been 3 months of arguing…they say they show no history of points earned or redeemed, and they wont give back the points.

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Fairchild April 4, 2018

I’ve been a panelist of My Survey for a long time. I’ve not had my account closed or missing points. However, all of a sudden when you turn in 1200 points for $10 to Paypal, the rules state 5-10 business days, now I am told they are SO backed up another 5-7 business days. Those days go by, then I’m told, the same message 5-7 business days! I started doing Survey Junkie and when you turn in 1000 points for $10 to Paypal, you get an e mail confirmation in 2 hour, next day it’s in Paypal, next day in your bank account, plus if you don’t qualify for a survey, you still get points!

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rik May 3, 2018

Took surveys for years and when you near a reward they terminate your account without any notice(they should have let me know by email according to their conditions) and without any chance to reopen the account !
After mail inquiry they claim i have breached their conditions with ‘some profile info’.
They cannot or will not say what info caused the termination, they even claim it ‘could’ be of some survey results.
To me this is a scamwebsite

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God1st May 15, 2018

Lol I read the whole review and man, it’s 4 years after. I must say, good review. They must have seen your review because a lot changed as far as surveys and the points received, but kind of the same stuff. Going to swagbucks and vindale.com now. Vindale never lets me down and I been using them since 2010. Oh I will cash out my $20 and then I’ll see how I feel about this site. This is my second day and already got 1390 points. About 900 to go to get $20. Lol slow money is better than no money but all change adda up sounds better to me. Good day/evening.

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Leandra May 29, 2018

does this include Australian surveys or only american

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    Ian May 30, 2018

    MySurvey allows Australia too!

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Tom Bates July 8, 2018

Thanks for the review

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Vanessa July 13, 2018

Thank you for posting this. Saved me from some trouble. I’m going to look into swagbucks.

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youp August 28, 2018

As a 15+ year member, I have to agree with your D rating. I’m too lazy to start with a new on line survey site, so that is why I am staying with mysurvey.com. They have been excellent as far as payment (I choose cash which goes to my Paypal account) but have experienced numerous IT issues with them such as stating I have a new survey but when I try to do the survey, I am told I have already completed it (???). Or I completed the survey and received no points but the survey goes into the “surveys needing completion” category. Then when I try to complete the survey I completed, I get “you have already completed this survey” but still no points and the survey is in limbo. Other time, Internet goes down a lot when I am on their site, no problems any other sites I am on. Surveys waiting for me but when you try to answer the survey is “under construction” (then why did they send it out?). Many more instances which I think are IT issues.

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Jeff September 24, 2018

Thank you from saving me from my survey. I’m very new to this.

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marc October 30, 2018

a few hours ago i did one of these surveys with these endless grids that ask you questions about products. it’s hard on the eyes and slows me down, endless page after page of them. then it led me to a “fun page” that did not work, so i ended up being frustrated and wasting my time for nothing yet they got their answers out of me, for no pay! i’m pissed!!! they want too much work for nothing.

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